Delivering Happiness: A Path to Profits, Passion and Purpose is still on a roll and we haven’t even hit the road for our Happy Bus book tour yet! This week Delivering Happiness made The New York Times Best Seller List for the sixth week in a row, ranking second. We’re still ranked as the number one book on USA Today’s Best Sellers List under the ‘Money’ category, and are awaiting word on our ranking on the Wall Street Journal’s Best Selling Books List.
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You won’t have to run the gauntlet of Google’s notoriously challenging recruitment process to watch the talk that Tony delivered to Google employees at one of Google’s Leading@Google session earlier this week.
As a member of the Delivering Happiness team, I’ve heard this presentation in various forms more than a few times but I always end up watching through the entire thing every time.
John Korioth, a contributor to our Get Inspired series featuring stories on how individuals and entrepreneurs are delivering happiness in their own lives and organizations, quoted the old saying that “When the student is ready, the teacher will appear.”
As a new small business owner, I think that captures part of the reason why for me, the Tony/Zappos/Delivering Happiness story never gets old. As my own business starts to take shape, I become aware of new challenges and things to think about that either haven’t yet occurred to me or that I’ve set aside to “deal with later”. So listening through these simple yet consequential principles at different stages in my business life cycle has been really helpful and thought-provoking. You may think so too, so please enjoy!
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Want to see what it’s like to plan a national Happy Bus book tour? Check out this behind-the-scenes footage capturing all of the random and happy moments with the Delivering Happiness team.
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Okay, so you’ve read Delivering Happiness: A Path to Profits, Passion and Purpose and now you want to apply the sort of culture Zappos has implemented, in your own company or place of work. Don’t think it’s possible? There’s a lot of people who think the same thing, but in this webinar, Dave Brautigan, CEO of Atlanta Refrigeration, tells us exactly how his family owned refrigerator repair company was able to create a strong culture where people love their work. Take a listen to Dave’s story at http://www.zapposinsights.com/main/webinar/.
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We received some really good news on Friday from our publisher and we couldn’t wait to share it with all of you. We are beyond thrilled to announce that Delivering Happiness – A Path to Profits, Passion, and Purpose, will soon be available in Turkey, Poland, Thailand, Russia and Indonesia! Release dates are subject to change, but here’s what we know as of today:
-Turkey: Release date – July 7, 2011
-Indonesia: Release date – July 7, 2011
-Poland: Release date – January 9, 2012
-Russia: Release date – January 13, 2012
-Thailand: Release date – July 9, 2012
Keep your fingers (and toes) crossed for us, we’re currently in contract negotiations with Romania, Brazil, the Czech Republic and Hungary. We’ll provide an update as soon as we receive any new information regarding the negotiations. Thanks to all of you, we are one step closer to spreading happiness throughout the entire world. Your country may be next, so stay tuned for updates on future release dates. Until then, come Join the Delivering Happiness Movement.
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Ken Blanchard, leadership expert and coauthor of Raving Fans: A Revolutionary Approach to Customer Service, introduces an excerpt from Delivering Happiness in a recent strategy+business article.
To keep your customers today, you can’t be content just to satisfy them. If you want your business to thrive, you have to create what I call Raving Fans — customers who are so excited about the way you treat them that they want to tell stories about you. These customers become part of your sales force.
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Are you lucky enough to spend part of your summer digging your toes into the sands of Waikiki Beach or soaking up the sun at the Jersey Shore? Don’t forget your copy of Delivering Happiness book! The Wall Street Journal’s Kyle Stock ranked Delivering Happiness #1 in his list of six business books to read on the beach.
Stock says, “In short, Hsieh explains that making people happy — customers, investors and employees — is a good business plan. In recounting his own career, Hsieh writes about encouraging entrepreneurism in his employees and cultivating work/life ‘integration’ than ‘balance.’”
Read the full article>>
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Back in June, the Delivering Happiness team hit the red carpet in Los Angeles for the ‘Be the Shift’ launch event with the cast members of the Twilight Saga.
“Be the Shift” is a campaign created by the non-profit organization United Global Shift. The project has leveraged the Cheyenne River Sioux Water Infrastructure Project as a way to encourage celebrities to use their influence to make a difference in their own communities.
As special guests made their way down the red carpet, the Delivering Happiness team was in the mix of it all, spreading happiness and talking about the book. We even asked each of the attendees Tony’s favorite question, “What’s weird that makes you happy?” See what members of the Twilight cast and other special guests had to say with this recap video.
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BBC News interviews Zappos founder Nick Swinmurn, who recounts the tale of how Zappos got its start. His key advice? As BBC News sums it up: “You must force yourself to stay focussed on your idea – don’t let yourself get distracted.”
Says Nick: “The key is being scrappy. It’s the guys that they see an idea and they don’t know how they’re going do it but they’re going to try everything and just fight and claw and keep adapting, keep trying things.” Watch the video »
Zappos founder Nick Swinmurn on his Zappos startup story
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How SIX Lounge turned its culture around to help it stay in the game
John Korioth and his business partner Chris opened their bar, SIX, in Austin, Texas in 2005. As the cool new kids on the block, their first two years in business were solid and people in town loved them. But as John says, “The deciding factor in the bar business is, how do they love you after two years. This is where a lot of bars fail and have to shut down and totally reinvent themselves. Or at least they think they do.”
Take a read through John’s story to see how, over the course of six months after turning to Tony’s philosophies on customer service and company culture, the two business partners figured out how to develop a great culture that fit their company, made their employees happier and saved their business from facing the same fate of their competitors. Read the SIX story »
Join the dozens of people who’ve shared their story about how Delivering Happiness has inspired them to achieve a higher purpose by incorporating a culture of happiness in their workplace, and everyday lives. We may even feature your story on our website, so that others have the opportunity to gain from your personal experience. Share your story »
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